We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [EMAIL ADDRESS]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [EMAIL ADDRESS].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [EMAIL ADDRESS].
We aim to infuse your life with color, comfort, and a dash of Afro-centric flair. MyJoro is not just a clothing brand; it’s an ethos that champions a free spirit and a positive outlook. Our leggings are more than just a wardrobe staple; they’re an attitude, a lifestyle, and a statement.
Why Choose Us?
When you shop with MyJoro, you're not just making a purchase, you're joining a vibrant community that values living life to the fullest. We pride ourselves on offering unparalleled customer service and fast shipping. Our range of leggings are made from high-quality, sustainable materials, allowing you to embrace your unique style while making a responsible fashion choice.
Join the MyJoro Movement
Join the MyJoro Movement and be a part of a community that values positivity, style, and sustainable living. Whether you're hitting the gym or lounging at home, MyJoro adds a touch of magic to your everyday life. For any inquiries or personalized assistance, our team is always available at firstname.lastname@example.org. We're more than just a brand; we're a lifestyle. Come, be a part of the MyJoro experience today.